Interested in working with us? We are always on the lookout for talented people to possibly join our team in the future. Read up on our values and see our open positions below
We take care of ourselves first so we can provide the best therapy for our clients.
You understand the importance of intersectional feminism in therapy work and are always trying to broaden your understanding in this area.
We want our team to reflect the diversity of the clients we support.
You are always learning and growing with an interest in expanding the horizons of your practice.
TEAM WORK & CONNECTION
Being connected and supporting each other as a team is important to us. We can’t do this work alone.
You believe our work is political and in order to undo some of the harms clients have experienced, we have to take a political stance.
We try to focus on solutions and hope (after feeling our feelings of course). A sense of humour is essential.
Optional: Counsellors can choose to write blog posts or help with other admin tasks in addition to your practice (and are compensated for this time).
Job Title: Practice Administration Coordinator
Location: Sometimes at 970 Burrard St, Vancouver BC; Sometimes working from home, sometimes meeting at a co-working space
Start: January 2020. We are looking for one full time practice coordinator and some part time coordinators who can work evenings and weekends.
Reports to: Founder, Clinical Director Jennifer Hollinshead
Job Purpose: Support Practice Operations, Clients and Clinicians in Delivering Client Care
Coordinates client care virtually (we don’t have reception space at our offices): responding to client emails, sometimes scheduling appointments, making people feel welcomed before they step into the office
Office organizing and tidying (1-2x/week)
Assisting with new staff on-boarding
Helping to create sustainable systems that decrease workload and improve client/counsellor experience
Assisting with in-person and online programs (event set up, email welcoming)
Helping with staff support (supervision scheduling, retreat organizing, professional development organizing)
Keeping staff files organized and updated
Proofreading blog posts
Some errands as needed
Some bookkeeping/liaise with bookkeeping team
Performs billing for multiple payers (MSP, ICBC, WCB, etc.) and applies and collects non-insured fees where applicable.
Order and organize office supplies
Tech-savvy: able to work on Jane App, G-Drive, Instagram, Facebook
Knowledge of basic intersectional feminism principles and a desire to continually learn more
The ability to be very organized and create “systems” (making the flow of business more streamlined)
“Self-starter” who will take initiative instead of only waiting for instruction
Can follow direction and ask follow-up questions when needed
Has confidence as well as humility
Ability to give and receive compliments as well as constructive feedback
Proficient writing skills: will be proofreading documents and writing professional emails
Communicates clearly and with compassion
Project management, event coordination
Skilled in developing and maintaining friendly working relationships with clients, staff and external agencies
Works well in a professional team environment, while demonstrating excellent communication with staff, clinicians and clients
Strong written and verbal communication skills
Excellent computer skills with knowledge of MS Office software and EMR is an asset (Accuro in particular)
Excellent keyboarding skills (including speed and accuracy)
Demonstrated ability to maintain confidentiality and ensure client privacy
Capable of identifying and resolving problems quickly and effectively
Demonstrates good judgment, tact and diplomacy
Adaptable and flexible to deal with changes in an organized manner
Although we love our community of clients, we want to preserve the safety of our relationships. Therefore, we won’t be able to hire current or former clients, or close friends/family of current/former clients.
Whoever is hired is willing to sign a confidentiality agreement and won’t have access to client case notes.
Pay will be commensurate with experience. Initial Range: $18-22/hr
Unfortunately no health benefits at this time, but potential for full time position with benefits in the future.
In your application, please email a PDF of your resume and cover letter to email@example.com expressing why you are the right person for this job and indicate your pay expectations. In your email, please use “Practice Admin Assistant Position” as your subject line. In the body of your email, please demonstrate your ability to create a hyperlink by linking to Jennifer’s profile. Please be prepared to provide at least 2 references. We thank you for your interest in this position, however we will only be contacting those selected for interviews.